Contact

 

All pieces are handcrafted to-order using recycled metals and conflict-free stones. Please allow up to 1-2 weeks for your item to ship. Custom pieces require 2-4 weeks. If you need an item sooner, please inquire about a rush order at hello@mechellelois.com.

 Shipping

Items under $300 will ship via USPS Priority Mail with tracking and insurance. Items over $300 will ship via FedEx 2nd Day Air with tracking and insurance. Please email for international shipping fees.

 Returns/Exchanges

Returns and exchanges are accepted for 10 days after the item's delivery. Item must be in pristine, unworn condition. All returns and exchanges must be pre-approved. Please email hello@mechellelois.com for approval and return instructions. Customer is responsible for return shipping fees. Package must be insured with tracking. We are not responsible for lost or damaged jewelry in transit. 

Custom orders are final sale, non-returnable.

 Repairs

Repairs needed due to craftsmanship will be fixed without a fee for the first 6 months. Repairs needed due to customer wear-and-tear will incur a small fee. Email hello@mechellelois.com for repair approval and instructions.

Lose an earring? Need a new mate? Email hello@mechellelois.com.   

 Materials

Mechelle exclusively handcrafts her designs using recycled silver and gold. All gemstones and diamonds are ethically sourced from legitimate sources not involved in funding conflict and are in compliance with the United Nations resolutions. 

Due to the organic nature of diamonds and gemstones, a stone’s color, shape and size may vary from what is pictured. Handcrafted jewelry may vary in size. All measurements are approximate.